Shipping & Returns Policy


Production Time

  • Most orders are ready to ship in 3-5 business days*
  • Custom orders may take up to 10-12 business days*
  • Hand-Painted Wood Signs ship in 7-9 business days*
  • Orders are not put into production on weekends or holidays

*Because the items in my shop are made-to-order, the time I need to prepare an order for shipping varies. For details, see individual item listings.

Custom Orders

  • Allow 3-5 business days to design and email you a proof
  • Most Custom items ship 3-5 business days after approval
  • Hand-Painted Wood Signs ship 7-9 days after approval

Holiday periods may have a longer turn around, please email me if you have questions.

Shipping Method
Orders are shipped via UPS Ground, FedEx Home Delivery, and USPS First Class Mail.

Estimated Shipping Times
3-5 business days in Continental U.S.

Returns & Refunds

No Refunds given on Custom Items.

If you received a damaged item, please contact me immediately so that I can arrange for a replacement. For insurance purposes, please send photos of the damages, including any damage to the packaging.

I want you to be completely satisfied with your Transit Design purchase. 
Transit Design will replace an item if it is damaged or defective, please contact me within 14 days of delivery to arrange for a replacement. For insurance purposes, I will request that you send photos of any damage.

  • If an item is not damaged and needs to be exchanged, it is the buyer's responsibility to return the item in original condition before a replacement is sent.
  • Buyer pays for return shipping. 
  • Refunds are made upon receipt of item.
  • No refunds on custom items.

No Refunds or Exchanges after 30 days.