Transit Design Shop Policies

INTERNATIONAL SHIPPING IS NO LONGER AVAILABLE.

Processing Time
Most orders are ready to ship in 3-5 business days.*
Custom orders may take 10-12 business days.
Orders are not shipped or put into production on weekends or holidays.

*Because the items in my shop are made-to-order, the time I need to prepare an order for shipping varies. For details, see individual item listings.

Custom Orders
In general, custom orders take 3-5 business days to create your layout and email a proof for approval. Custom items are shipped 3-4 business days after I receive an approval. 
Holiday periods may have a longer turn around, please email me if you have questions.

Shipping Method
Orders are shipped via UPS Ground, FedEx Home Delivery, and USPS Priority or First Class Mail.

Estimated Shipping Times
3-5 business days

I do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method and handling.

Damages
If you received a damaged item, please contact me immediately so that we can ship you a replacement. For insurance purposes, we may ask that you send photos of the damages.

Returns & Refunds
I want you to be completely satisfied with your Transit Design purchase. 
Transit Design will replace an item if it is damaged or defective, please contact me within 7 days of delivery to arrange for a replacement. For insurance purposes, I will request that you send photos of any damage.

No Refunds given on Custom Items.

If an item is not damaged and needs to be exchanged, it is the buyer's responsibility to return the item in original condition before a new one is sent.

Buyer pays for return shipping. 
Refunds are made upon receipt of item.

No Refunds or Exchanges after 30 days.