Questions about international shipping?
I’m able to ship some items to select countries outside the U.S.
Please contact me before ordering and I’ll be happy to let you know what options are available.
I want ordering from Transit Design to be easy. Here’s what to expect for processing, shipping, returns and custom orders.
PROCESSING TIMES
Most orders ship within 3–5 business days. Because many Transit Design items are made to order, processing times may vary by product. Please see the individual product listing for specific details.
Orders are not shipped or put into production on weekends or holidays.
Custom Orders
For most custom orders, please allow 3–5 business days for me to create your layout and email a proof for your approval. Once your proof is approved, your finished artwork generally ships within 3–4 business days.
Processing times may be longer during busy holiday periods. If you need your order by a particular date, please contact me before ordering and I’ll let you know what’s possible.
SHIPPING
Orders are shipped using UPS, FedEx or USPS.
Once shipped, most U.S. orders arrive within approximately 3–5 business days. Delivery times are estimates and cannot be guaranteed. Carrier delays, weather and other circumstances outside my control may affect delivery.
Damaged or Defective Items
If your order arrives damaged or defective, please contact me within 7 days of delivery. I’ll be happy to arrange a replacement.
Please keep the original item and packaging until your claim has been resolved. I may ask you to provide photos of the item, packaging and shipping box so I can document the damage with the carrier.
RETURNS, EXCHANGES & REFUNDS
I want you to be happy with your Transit Design purchase. If you need to return or exchange an eligible non-custom item, please contact me within 30 days of delivery.
Custom & Personalized Items
Because custom and personalized artwork is created specifically for you, these items are not eligible for returns, exchanges or refunds unless they arrive damaged or defective.
If there is a problem with your custom order, please contact me. I want to make sure you receive the artwork we agreed upon.
Returned items must be in their original condition. Unless the item arrived damaged or defective, the buyer is responsible for return shipping costs. Refunds for eligible returns will be issued after the returned item has been received and inspected.
Returns or exchanges cannot be accepted more than 30 days after delivery.